New players that join our game have difficulties figuring out how everything works. The squad upgrades, weapon upgradeing, squad managing - its confusing stuff for a new player.
I think that the game shouldnt let go of a new players hand so soon as right now.
Make something similar to an intro to the game, where you teach them about importance of squad, weapon upgrades, what does backpack and what does secondary slot do?
Teach them how to upgrade weapons, so they could atleast fight back against stronger players.
Teach them squad management. Like how to get more assaulters in an assaulter squad.
Do it like this. Every new player that joins first 3 battles are only bots or new players.
Start them out with simple and very easy beginner tasks that would give rewards to upgrade their weapon, buy and put a soldier in a squad, buy a weapon.
For example:
Kill 10 enemies - 3 troop silver orders
Spawn 5 squads - 3 weapon silver orders
Capture an objective - 20 bronze weapon orders.
After eaxh reward is received - show them where can they use these orders and why should they do that.
Teach them with the silver orders to buy a soldier of any class and put it in a squad
Teach them to equip different gear
Teach them to upgrade their gun
Teach them about soldier upgrading.
Lastly, a new player should have their first 10 battles, with 50% boosters be ONLY with bots and new players. This will teach them the basics, allow them to unlock vital classes like engineer, and provide them with some training to face max level players