My friends…
I come to report a problem that happened this week with a player who is my friend too, he can’t access the forum, for that reason I’m sending this message.
Then he informed me that all the progress he had made in more than 1 year of account on Enlisted, he lost after a few days without accessing the game login.
Returning to the beginning of almost all Campaigns, thus losing all progress on them, only the Moscow Campaign was left intact.
His gold coin, his gold, silver, bronze cards, vehicles and items won in event are all gone, simply disappear from his account, as if he never had it.
I ask him, how could he solve this problem, he suspects that his account may have been hacked, because Google came to send a suspicious access alert in his email days ago, but he only opened the message box yesterday, when he accessed his count again.
Thank you very much for your attention!
This wouldn’t explain why his progression is lost.
Contact the official support for further help. The Forum ain’t a place for that.
https://support.gaijin.net/hc/en-us/categories/201791325-Enlisted
Yes, I understand, but when trying to get support through this Link, the option chosen to solve the problem, you are redirected to the Forum again.