Never received gold after purchasing

Purchased gold 3 times and never received any! Money still taken out of my bank and registered as fraud website! How to I purchase gold?

I couldn’t find any tickets to report this so I posted it here.

Hi,

Please Contact immediately the Gaijin Support and tell them About this chase! Only these can help you

https://support.gaijin.net/hc/en-us/categories/201791325-Enlisted