If this idea can be applied, for certain category of question such as mods, bugs, update changes, or game mechanics, we can @ certain helper in charge of that specific category to get a more professional response.
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bugs section is nuked, update changes are usually handled by keo and everything else is handled by community members. if you want professional response, you will need to go to support and they will redirect you to forum. 
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But at least for the bug section, they should have more staff to read and forward them. Some bug reports are there for months, but they are still so lazy that even a label of “not a bug” or “information required” is not given.
bug section doesnt exist on forum anymore, so nothing to with helpers. you have CBR and devs are there acknowledging bugs.
easiest bugs to reproduce/fix will be acknowledged first and those are usually graphic/sound/text interface glitches. rest of the bugs go more on triage system. critical bugs and those with lots of affected users get priority.
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Hopefully we will finally get to that day every bug report is labelled, even a “not a bug” or “information required” is better than unread.
well i understand the sentiments… i had reported MM bug (balance breaking bug) on forum some 10 months ago just for nothing to be acknowledged by devs, was spamming forum for it to be ignored, reported it to CBR as it opened just to be ignored again for month or two and then opened forum topic with calling every dev to actually fix that bug.
now they acknowledged it some 2 months ago, but nothing fixed even though i could fix that in 5 minutes (doubt that any computer engineer student would need more than 20 minutes on it).
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Really think keeping this condition for a long time is not a health operating status of a game development team. Keep trying introducing new content to attract payment but not paying enough attention to testing, quality, and reliability of program, release them before enough testing, eventually will get more serious bugs build up and higher risk of producing new bug as changes are made.
I feels gaijin entertainment is possibly encouraging this strategy of management, as bug in War Thunder is also a huge issue. It is hard to see any major update considered not buggy, the developers always produce a lot of new bugs for each major update, most of them are not fixed during beta test and got released, and then they being busy to fix them by small patch of update for months, until the next rushed major update bring more bugs.
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