Game Client Crashes
- The client version of the game in the topic title (1.xx.x.xx). Problem description
- Steps to reproduce the problem. Be structured - specify how oftens it happens.
- Screenshot of the error attached to the report. Screenshot must be done by using the game features (PrtScr button) and shouldnt be renamed because it will significantly facilitate the search for the desired place in the game log.
- Logs form the game client (.clog) which are located in following folder: *Game Folder*\.logs~enlisted. In case of a crash-dump you need to attach 3 files in addition (.clog; .gz; .dmp; .zip), the DxDiag of your PC (Win +R → type DxDiag → Enter → “Save all data” → get the dxdiag.txt file) → upload the file to the forum.
- If you have issues with the game launcher please attach: Launcher logs (loader). Launcher logs are stored in the game folder: *Game Folder*\.launcher_log
Graphics
Before reporting the bug please read this information.
Update the system drivers (AMD or NVIDIA drivers).
Disable the following software (if you have them): iz3d, fxaa injector, sweet fx
Try to reproduce the problem once again.
- The client version of the game in the topic title (1.xx.x.xx). Problem description
- Steps to reproduce the problem. Be structured - specify how oftens it happens.
- Screenshot of the error attached to the report. Screenshot must be done by using the game features (PrtScr button) and shouldnt be renamed because it will significantly facilitate the search for the desired place in the game log.
- Logs form the game client (.clog) which are located in following folder: *Game Folder*\.logs~enlisted. In case of a crash-dump you need to attach 3 files in addition (.clog; .gz; .dmp; .zip), the DxDiag of your PC (Win +R → type DxDiag → Enter → “Save all data” → get the dxdiag.txt file) → upload the file to the forum.
- If the bug is related to vehicle models or any other historical discrepancies please provide us the additional information. For example operating manuals, repair manuals, official drawings, photos from authorised archives.
- In case of performance issues (game freezes, FPS drops, etc) we will need a performance log.
- To create such a log you will need to start the game, enter a battle and press left ALT + F11 to enable or disable the log recording. At the moment of performance drop you will need to mark the time in the log by a single press of the F11 button.
- Without an enabled log recording, the log will be useless.
- We will not be able to figure out your problem without a performance log.
Sound
- The client version of the game in the topic title (1.xx.x.xx). Problem description
- Steps to reproduce the problem. Be structured - specify how oftens it happens.
- Screenshot of the error attached to the report. Screenshot must be done by using the game features (PrtScr button) and shouldnt be renamed because it will significantly facilitate the search for the desired place in the game log.
- Logs form the game client (.clog) which are located in following folder: *Game Folder*\.logs~enlisted. In case of a crash-dump you need to attach 3 files in addition (.clog; .gz; .dmp; .zip), the DxDiag of your PC (Win +R → type DxDiag → Enter → “Save all data” → get the dxdiag.txt file) → upload the file to the forum.
- If you have issues with the game launcher please attach: Launcher logs (loader). Launcher logs are stored in the game folder: *Game Folder*\.launcher_log
Text & Interface
- The client version of the game in the topic title (1.xx.x.xx). Problem description
- Steps to reproduce the problem. Be structured - specify how oftens it happens.
- Screenshot of the error attached to the report. Screenshot must be done by using the game features (PrtScr button) and shouldnt be renamed because it will significantly facilitate the search for the desired place in the game log.
- Logs form the game client (.clog) which are located in following folder: *Game Folder*\.logs~enlisted. In case of a crash-dump you need to attach 3 files in addition (.clog; .gz; .dmp; .zip), the DxDiag of your PC (Win +R → type DxDiag → Enter → “Save all data” → get the dxdiag.txt file) → upload the file to the forum.
- If you have issues with the game launcher please attach: Launcher logs (loader). Launcher logs are stored in the game folder: *Game Folder*\.launcher_log
Missions
- The client version of the game in the topic title (1.xx.x.xx). Problem description
- Steps to reproduce the problem. Be structured - specify how oftens it happens.
- Screenshot of the error attached to the report. Screenshot must be done by using the game features (PrtScr button) and shouldnt be renamed because it will significantly facilitate the search for the desired place in the game log.
- Logs form the game client (.clog) which are located in following folder: Game Folder.logs~enlisted. In case of a crash-dump you need to attach 3 files in addition (.clog; .gz; .dmp; .zip), the DxDiag of your PC (Win +R → type DxDiag → Enter → “Save all data” → get the dxdiag.txt file) → upload the file to the forum.
- If you have issues with the game launcher please attach: Launcher logs (loader). Launcher logs are stored in the game folder: Game Folder.launcher_log
Maps
- The client version of the game in the topic title (1.xx.x.xx). Problem description
- Steps to reproduce the problem. Be structured - specify how oftens it happens.
- Screenshot of the error attached to the report. Screenshot must be done by using the game features (PrtScr button) and shouldnt be renamed because it will significantly facilitate the search for the desired place in the game log.
- Logs form the game client (.clog) which are located in following folder: *Game Folder*\.logs~enlisted. In case of a crash-dump you need to attach 3 files in addition (.clog; .gz; .dmp; .zip), the DxDiag of your PC (Win +R → type DxDiag → Enter → “Save all data” → get the dxdiag.txt file) → upload the file to the forum.
- If you have issues with the game launcher please attach: Launcher logs (loader). Launcher logs are stored in the game folder: *Game Folder*\.launcher_log
AI Behaviour
- The client version of the game in the topic title (1.xx.x.xx). Problem description
- Steps to reproduce the problem. Be structured - specify how oftens it happens.
- Screenshot of the error attached to the report. Screenshot must be done by using the game features (PrtScr button) and shouldnt be renamed because it will significantly facilitate the search for the desired place in the game log.
- Logs form the game client (.clog) which are located in following folder: *Game Folder*\.logs~enlisted. In case of a crash-dump you need to attach 3 files in addition (.clog; .gz; .dmp; .zip), the DxDiag of your PC (Win +R → type DxDiag → Enter → “Save all data” → get the dxdiag.txt file) → upload the file to the forum.
- If you have issues with the game launcher please attach: Launcher logs (loader). Launcher logs are stored in the game folder: *Game Folder*\.launcher_log
Balance and Further Development
- The client version of the game in the topic title (1.xx.x.xx). Problem description
- Steps to reproduce the problem. Be structured - specify how oftens it happens.
- Screenshot of the error attached to the report. Screenshot must be done by using the game features (PrtScr button) and shouldnt be renamed because it will significantly facilitate the search for the desired place in the game log.
- Logs form the game client (.clog) which are located in following folder: *Game Folder*\.logs~enlisted. In case of a crash-dump you need to attach 3 files in addition (.clog; .gz; .dmp; .zip), the DxDiag of your PC (Win +R → type DxDiag → Enter → “Save all data” → get the dxdiag.txt file) → upload the file to the forum.
- If you have issues with the game launcher please attach: Launcher logs (loader). Launcher logs are stored in the game folder: *Game Folder*\.launcher_log
Remember! To start Enlisted you will need DirectX 11 support!
Please note that the administrators do not inform the author of the bug report about the projected time when the reported bug will be taken for review nor when it will be fixed. It may take a lengthy time to fix as it may depend on many technical factors. In some cases (for example if the problem can be solved only in several technical steps) the status of the bug report may change with a delay.